Customer Service

Shipping & Delivery: Your product will be packaged and shipped within 3 business days from the time of checkout. All items will either be shipped through carrier specified at time of checkout. Delivery confirmation and shipping insurance will be required on items over $1000.00.
Privacy & Security: Your information will never be sold or used by third parties. All credit card information is encrypted and processed on a certified secure server.
Returns & Replacements: Returns are accepted for damaged or any merchandise which does not arrive in the condition that is stated in the description of the product.
Ordering: Please use our secure checkout for orders. For items on backorder you will be notified shortly after making the order on the estimated arrival date. If you would like to know before making an order please contact us.
Payment, Pricing & Promotions: Payment will be made at time of checkout. If you would like to pay with some other method, please contact us and we will make arrangements.
Viewing Orders: Contact us through our customer service email to request order status.
Updating Account Information: You may update or change account information at any time by signing into your account and clicking on my account in the top left corner of the Pilotco website. If you have any questions or need additional support please contact our customer support department.